Pre Conference Workshops
Pre Conference Workshops
Monday 24th September 2012
Workshop # 1.1 - Understanding the Performance of Clinicians (9:30-12:30)
The ultimate success of healthcare systems is dependent on a broad a range of structures and processes; however none is more important than maximising the performance of individual clinicians who, after all, are the service providers. The work they do with patients and consumers is effectively the ‘product’ of the healthcare system. Managers have struggled to understand how to “get the best” out of their staff and clinicians have lamented that management “just don’t understand what we need”. This workshop is an opportunity for shared learning around maximising the potential of both managers and clinicians in driving clinical and thus system improvement.
• To understand the drivers of clinician performance and improvement
• To understand how the external requirements of performance monitoring and regulation might improve clinical performance
• To examine methods of measuring and improving the performance of individuals
Workshop # 1.2 - If Disney Ran Your Hospital You Would Make Courtesy More Important Than Efficiency and Shift From Service Training to Theatre Principles (1:30pm - 4:30pm)
Presented by: Fred Lee (Consultant & Author)
Fred Lee has the enviable distinction of having been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patient and employee loyalty. At Disney he helped develop and facilitate Disney’s healthcare version of its 3-day seminar, Disney’s Approach to Quality Service, and its newest seminar on Customer Loyalty. Using an insider’s experience and a keen eye for cultural comparisons, he authored the healthcare best seller, If Disney Ran Your Hospital: 9 ½ Things You Would Do Differently, which was awarded the 2005 Book of the Year from the American College of Healthcare Executives. He now shares his insights with healthcare groups all over the country.
Book now to secure your place at Fred Lee's Pre Conference Workshop as places are limited!
Workshop # 2 - Let’s not forget the kids: Measuring performance in children’s healthcare (9:30 - 4:30)
It goes without saying that investing in the health of children & young people is a wise investment in the health of the whole population. But how do we know if our investments of resources and expertise are delivering the best possible healthcare for our kids? How are we measuring performance in children’s healthcare and what does this tell us about what we are doing well and what could be done better?
This dynamic workshop will bring together leaders in children’s healthcare management, delivery and measurement from across Australia to discuss and debate how the performance of children’s healthcare services is best measured and reported upon, and how the insights from performance measurement can best inform our striving for excellence.
Workshop #3 - Counting births and babies or measuring care? Towards enhancing performance through measuring maternity care (9:30 - 4:30)
What do we really know about how well our maternity services are performing? What do women and their families think? What are the strengths and weaknesses of our current measurement systems? How can we best engage clinicians in enhancing service delivery in light of performance information?
It’s well known that maternity care is the largest single driver of bed days in our hospitals. Maternity care is also one of the most significant episodes of healthcare in the lives of women and their families. While mortality rates are low, there’s plenty of scope for improvements to enhance both the outcomes and experience of care for women and their families.
This workshop will be a dynamic and interactive day looking at the key challenges and opportunities of using performance measurement to enhance maternity care. It will bring together all of the key players in maternity performance measurement, together with managers and clinicians from across the nation, to wrestle with these questions and identify the best strategies for moving forward.
|Workshop #1.1 (1/2 Day) Member - $110.00||Workshop #2 Member - $220.00|
|Workshop #1.1 (1/2 Day) Non Member - $220.00||Workshop #2 Non Member - $330.00|
|Workshop #1.2 (1/2 Day) Member - $220.00||Workshop #3 Member - $220.00|
|Workshop #1.2 (1/2 Day) Non Member - $330.00||Workshop #3 Non Member - $330.00|
Thank you for your participation last week in The Quantum Leap
To continue The Quantum Leap conversation on the Gold Coast in 2013, we ask you to put 28 – 30th October 2013 in your diary NOW. Keep visiting www.thequantumleap.com.au website to see how plans for our 2013 conference are progressing!
If you haven’t already completed the online survey evaluation, we value your feedback HERE:
We have begun uploading the conference presentations HERE. Keep checking back as more are uploaded.
Our official photographer, Grin and Bear It, have begun to upload photographs taken during the Conference. Photographs are available for sale HERE:
MOBILE APP LAUNCHED:
The Quantum Leap is fast approaching and we want to make sure you're prepared for a great event. We're excited to be offering a mobile event guide to attendees featuring speaker information, session schedules, and much more! Best of all, it’s accessible from all devices with an internet browser: smartphones, tablets, laptops, and even desktops.
By Monday 24th September, this app will be fully operational, so check back often as new sessions/speakers are uploaded.
CONFERENCE DINNER - WEDNESDAY 26th SEPTEMBER - TARONGA ZOO
Book NOW to secure your dinner reservation at the conference dinner. Tickets priced at $145pp which includes 3 course meal and wine/soft drink, entertainment and bus transfers.
$ 1100.00 Non-Member (25 - 27 Sept)
$ 550.00 Day Member
$ 660.00 Day Non-Member
$ 145.00 Dinner Ticket (pp)
Earlybird Registration opens 15 March 2012 Earlybird Registration closes 31 July 2012 Program Book advertising booking deadline 1 July 2012 Program Book advertising artwork deadline 31 July 2012 Satchel insert deadline 1 September 2012
Satchel insert material to be provided to the hotel: 20-21 September 2012
Pre-Conference Workshops: 24 September, 2012
Conference Days: 25 - 27 September, 2012
Welcome Reception: 25 September, 2012
Conference Dinner: 26 September, 2012
Conference Close: 27 September, 2012
FREE BREAKFAST SESSION - WEDNESDAY 26TH SEPTEMER - 7.30AM - FULLY BOOKED
Fractures, fusions and federalism: accountability in Australia's health system.
Professor Greg Craven : Deputy Chair of the COAG Reform Council
Ms. Robyn Kruk: CEO National Mental Health Commission
Hon. Professor Geoff Gallop: Director Graduate School of Government
Mr. Mark Metherell, Independent Journalist
Ms. Monica Attard OAM, Walkley Award winning journalist