Pre Conference Workshops

Pre Conference Workshops

Monday 24th September 2012

Workshop # 1.1 - Understanding the Performance of Clinicians (9:30-12:30)

The ultimate success of healthcare systems is dependent on a broad a range of structures and processes; however none is more important than maximising the performance of individual clinicians   who, after all, are the service providers. The work they do with patients and consumers is effectively the ‘product’ of the healthcare system. Managers have struggled to understand how to “get the best” out of their staff and clinicians have lamented that management “just don’t understand what we need”. This workshop is an opportunity for shared learning around maximising the potential of both managers and clinicians in driving clinical and thus system improvement.

OBJECTIVES:
• To understand the drivers of clinician performance and improvement
• To understand how the external requirements of performance monitoring and regulation might improve clinical performance
• To examine methods of measuring and improving the performance of individuals

CLICK HERE TO VIEW THE PROGRAM

Workshop # 1.2 - If Disney Ran Your Hospital You Would Make Courtesy More Important Than Efficiency and Shift From Service Training to Theatre Principles (1:30pm - 4:30pm)

Presented by: Fred Lee (Consultant & Author)

Fred Lee has the enviable distinction of having been both a senior vice president of a major medical center and a cast member at Disney University.  Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patient and employee loyalty.  At Disney he helped develop and facilitate Disney’s healthcare version of its 3-day seminar, Disney’s Approach to Quality Service, and its newest seminar on Customer Loyalty.  Using an insider’s experience and a keen eye for cultural comparisons, he authored the healthcare best seller, If Disney Ran Your Hospital: 9 ½ Things You Would Do Differently, which was awarded the 2005 Book of the Year from the American College of Healthcare Executives.  He now shares his insights with healthcare groups all over the country.

Book now to secure your place at Fred Lee's Pre Conference Workshop as places are limited!

Workshop # 2 - Let’s not forget the kids:  Measuring performance in children’s healthcare (9:30 - 4:30)

It goes without saying that investing in the health of children & young people is a wise investment in the health of the whole population. But how do we know if our investments of resources and expertise are delivering the best possible healthcare for our kids? How are we measuring performance in children’s healthcare and what does this tell us about what we are doing well and what could be done better?

This dynamic workshop will bring together leaders in children’s healthcare management, delivery and measurement from across Australia to discuss and debate how the performance of children’s healthcare services is best measured and reported upon, and how the insights from performance measurement can best inform our striving for excellence.

CLICK HERE TO VIEW THE PROGRAM

Workshop #3 - Counting births and babies or measuring care? Towards enhancing performance through measuring maternity care (9:30 - 4:30)

What do we really know about how well our maternity services are performing?  What do women and their families think?  What are the strengths and weaknesses of our current measurement systems?   How can we best engage clinicians in enhancing service delivery in light of performance information? 

It’s well known that maternity care is the largest single driver of bed days in our hospitals.  Maternity care is also one of the most significant episodes of healthcare in the lives of women and their families.  While mortality rates are low, there’s plenty of scope for improvements to enhance both the outcomes and experience of care for women and their families. 

This workshop will be a dynamic and interactive day looking at the key challenges and opportunities of using performance measurement to enhance maternity care.   It will bring together all of the key players in maternity performance measurement, together with managers and clinicians from across the nation, to wrestle with these questions and identify the best strategies for moving forward.

CLICK HERE TO VIEW THE PROGRAM